Privacy Policy

At Léman Old Quarter Hotel, we value your privacy and are committed to protecting your personal information with the highest level of care. This policy explains how we collect, use, store, and safeguard your data when you use our services. By continuing to use our services, you agree to the terms outlined below. We reserve the right to update this policy and will make any changes publicly available.

1. Purpose and Scope of Data Collection

Purpose of Collection

• To respond to your specific requests (room reservations, service inquiries, general assistance, etc.).
• To send promotional information, special offers, programs, and events.
• To support the resolution of disputes or complaints related to our services.
• To conduct service quality surveys.

Scope of Collection

• Through our website: email, full name, phone number, special requests, etc.
• Behavioral data: number of pages visited, actions performed on the website.
• Technical data: IP address, browser type, preferred language, time of access.

2. Use of Information

We use your personal information strictly for lawful and transparent purposes. When necessary, Léman Old Quarter Hotel may contact you via email or phone to provide service information, promotional updates, event invitations, or technical guidance.

3. Sharing of Information

Your personal data will only be accessible to the following parties, and only to the extent required:

• Authorized staff and internal departments of Léman Old Quarter Hotel to process your requests.
• Trusted service partners (e.g., transportation, payment gateways), bound by strict confidentiality agreements.

4. Data Protection and Storage

All personal data is securely stored in compliance with data protection regulations. We apply both physical and technical safeguards to prevent unauthorized access, disclosure, or misuse.

5. User Rights

You have the right to access, update, or request deletion of the personal data you have provided. All requests will be handled promptly in accordance with applicable laws.

Contact Information

For any inquiries or complaints regarding this Privacy Policy, please contact:

Léman Old Quarter Hotel

 📍 Address: 4 Luong Ngoc Quyen Street, Hoan Kiem District, Hanoi

 📞 Tel: +84 24 3389 9888